frequently
asked questions.

Here are some general questions that we get from our users. We strive to be open and as transparent as possible. If you have any other questions, please #reachout to us.

Visa, MasterCard, Discover, and American Express

Go to 'my account' an sign in.

Then click on downloads to display all purchased items.

Click on each file name you would like to download.

No. If you want to send us your case for why you should get a refund, please send to info@jumpcreate.com. We will try to respond within 2 business days.

Always check documentation and support before giving up on your template.

You will get a download file with the file extension .json

This will be uploaded into your Elementor Library within WordPress.

Then when you create a page and edit with Elementor, you can choose the template option, and select your template from the library.

Visit documentation for a more detailed summary. https://jumpcreate.com/documentation/

Yes. Checkout the documentation for general step-by-step guide.

If you want someone to do it for you, we provide that service as well. Contact us at info@jumpcreate.com.

Yes. We provide hosting and domains as needed. We can even set up WordPress and install your theme, plugins and templates.

Contact us info@jumpcreate.com

1. WordPress installed

2. Theme like OceanWP

3. Elementor Plugin(s), preferably Elementor Pro

We also suggest these services to improve on your WordPress + Elementor experience.

  • Hosting, SEO, Design:

Creative Boro: You’re the hero, and we’re your partner. Together we make your business stand out and reach new customers with Results-driven Websites, location specific SEO, Social Media Management, and Hosting. You can run your business while we got this!

  • Plugins:

Comet Cache: Your pages can be generated in under a second!

UpdraftPlus: WordPress backups, migrations and more.

Crazy Egg: On-site click tracking and heatmapping.

iThemes Security: Prevent WordPress hacks, security breaches, malware and more.

Not yet. Let us know if you want to sell yours to the masses. Info@jumpcreate.com

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We are currently working super hard to prepare for launch. We'd love to have you back, and we will notify you when everything is launched!

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One #jump closer to awesomeness!